FREQUENTLY ASKED QUESTIONS
REGISTRATION AND ACCOUNT
If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the red icon at the bottom right of this page will open chat - or email at firstname.lastname@example.org
Our friendly 24/7 live chat support can quickly assist you in real time to retrieve your email address. Start live chat now by clicking on the red chat icon at the bottom right of this page or send us an email at email@example.com to reclaim your lost email.
Unfortunately you are not allowed to change it, so please be sure that you enter the right address while registering. Note you can have only one player account at our website.
To add another currency to your account, log into your player profile, click on the “Add Currency” button after that and select the required currency from the dropdown menu.
DEPOSITS & WITHDRAWALS
You can top up your casino balance and make cashouts in Euro and Dollars. Apart from fiat currencies, Blue Leo Casino accepts Bitcoin, the most popular cryptocurrency, so be sure that all your transactions are going to be rapid-fire, safe and easy.
You must be tired of waiting for your deposits to be confirmed? You will not have to do it here, at Blue Leo Casino, because they will be processed in a blink of an eye! You can start placing bets straight away.
The minimum deposit amount allowed at Blue Leo Casino is 15 AUD or 0.00045 BTC (1 mBTC). You can make a cashout request if you are going to withdraw at least 25 AUD. It is worth mentioning that there is no minimum limit for Bitcoin. You can visit our Payments page to find out more details about each payment method.
First, please check whether the transaction has successfully gone through. To find out the status of your transaction, just go to BlockChain.info and enter Transaction ID in the search field. Also, you can let our Support Service Team do it for you. Just contact them directly through Live Chat or send an email to firstname.lastname@example.org. They work 24/7 and will sort everything out as fast as possible.
Nowadays it's not a problem at all. You can find a lot of professional and trustworthy online services that will help you with it. The easiest solutions include Circle, CEX.IO, and Cubits.
At Blue Leo Casino we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Still concerned? Many blue leo games carry the “provably fair’ ribbon and these games let you monitor the random number algorithm after each round so you can feel completely safe with your gaming experience. Apart from that, all games hold necessary Random Number Generation certificates and North Casino is certified and licensed by the Curacao gaming comittee, ensuring that North Casino stays a reliable place to play.
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.
First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!
PRIVACY & SECURITY
We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.
To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.
Normally it takes up to 2 business days. Note that in case your uploaded documents do not comply with the law of Curacao, we have the right to reject them and request to upload alternative copies. If new documents are uploaded, our team will need up to 2 additional business days to make the necessary verification and due diligence.